How can I order?
What happens if my order is out of stock?
What do I do if my goods are defective, damaged or lost in transit?
Are my personal details safe?
How do I look after my hand printed order?
Do you offer a customised print service?
How can I order?
You can place an order online and pay either online, by telephone or post.
ONLINE PAYMENT
Ordering online is really easy; just select your chosen item, pick the size and colour you want and click the ‘add to basket’ button. The order will then be displayed and you’ll be able to make any necessary adjustments, like the amount you want or add further items to your basket, before going to the checkout.
We take credit and debit card payments securely through PayPal™. You don’t need a PayPal™ account, although if you have one you can.
Once you choose the ‘click here to pay by credit/debit card’ you’ll be navigated to the secure PayPal™ site where you can either click ‘continue’ under ‘don’t have a PayPal™ account?’ on the left hand side of the page or log into your PayPal™ account on the right hand side; you then just need to follow the on screen prompts.
BY TELEPHONE
If you would prefer to order in person over the telephone, please give us a call on 01702 300 535 between 10 am and 5 pm and we can take your order and card details. If there is no answer, we are often in our studio, please leave a message and we will get back to you as soon as possible. Your receipt will be posted out with your order.
BY POST
If you want to pay by cheque or postal order, that’s fine, but no cash please! Again, follow the on screen prompts through the checkout, choosing the ‘click here to pay by cheque / postal order.’ You’ll then receive a confirmation of order email or you can print a copy of the invoice. Post your payment to us along with a copy your invoice or a letter detailing your order and your invoice number; please also write the invoice number on the back of your payment. Your order will be despatched as soon as payment has cleared, this usually takes between five and seven working days.
Please make cheques payable to absolution saves and write your cheque guarantee number, guaranteed amount, expiry date and order invoice number on the back. Please send it to absolution saves, Cliff House, Perranarworthal, Truro, Cornwall, TR3 7GA.
When we have your order we’ll send you a confirmation email with the details of your purchase. After your payment has been accepted, we’ll send out your goods.
What happens if my order is out of stock?
If we can’t fulfil your order, for reasons beyond our control, we will offer you an alternative or a full refund. We will contact you by email to find out how you would like it resolved.
What do I do if my goods are defective, damaged or lost in transit?
If you receive your order and it is incorrect or defective please contact us as soon as possible and within 30 days of the purchase. It will need to be returned to us, so we can issue an exchange or a refund after we’ve assessed the problem. Please be aware that we do not exchange or refund goods that have been exposed to abuse or improper wear and tear (Statuary Rights not affected.) See returns page for details on how to make your return.
We are not responsible for goods that are lost or damaged in transit, however if your order doesn’t arrive or it is damaged somehow, make sure you keep all the packaging and let us know about it, so we can try to help.
Are my personal details safe?
We promise we will never pass your details on to any other organisation. All your personal details are kept completely secure by us and we do not store any of your payment details after we have processed your order.
Furthermore the only reason we ask for your email and telephone number when you place an order is to ensure if a problem does arise we can contact you as quickly as possible to resolve it.
We do send out the occasional newsletter to let you know when new designs are in or when we are offering promotions. If you wish to unsubscribe from it please send us an email at info@absolutionsaves.com with UNSUBSCRIBE as the title and we will send no more.
How do I look after my hand printed order?
Like all garments always read the label, however our hand printed clothing does not require any specialist care. Just wash at 30 degrees or below, which will also help to keep our planet cool, reshape while damp and hang out to dry. If you do iron over the design, don’t worry; we only use water based inks which means the motif will not be affected if direct heat is applied, making it particularly easy to wash and care for our apparel.
Do you offer a custom print service?
Yes, we are happy to help with any customised order you may have whether you need a design in a different colour or would prefer a different design.
Furthermore we offer customised fabric printing on a variety of products, not just t-shirts, bags and tea towels. If you need something specific please let us know and we can design and print just for you. Just email abigail@absolutionsaves.com and we can discuss your requirements.
Please be aware we will only print on organic and/ or ethically sourced materials.
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