We always want you to be happy with your order; we offer a full refund or exchange if you are not satisfied with your purchase. If you are not pleased or have simply changed your mind, please contact us as soon as possible at shop@absolutionsaves.com regarding your return or call us on 01702 300 535. Leave a message if there is no reply, as often we are in our workshop, and we will endeavour to call you back as quickly as we can. Please note that we will need confirmation of your return in writing, email or letter, within 7 days of receiving the goods. Please try and include your order number.

The order must then be returned to us within 14 days of receipt of the goods. When returning an item it must be unused, unworn, not washed and in its original state, i.e. tags and labels still attached. When returning an item you will need to carefully wrap it up along with your details and the order number. A proof of postage certificate or recorded delivery would be wise as you are responsible for the package until we receive it. The cost of the goods should be insured for its value, when posting, to guarantee safe carriage.

Please send the return to Returns, Absolution Saves, Cliff House, Perranarworthal, Truro, Cornwall, TR3 7GA.

Once we have the item we will email to let you know and a refund or exchange will be made once the item has been checked. Refunds are made through the same original method of payment. We always aim to deal with refund requests within 30 days. If you do not hear from us regarding receiving your return, please do not hesitate to contact us.

We regret we cannot offer a refund on postage and packaging costs as these are direct costs, unless the goods are found to be defective or incorrect (ie we have made a mistake.) A receipt of postage must be provided if a refund is agreed and we can only cover the costs of recorded or standard mail.